WHERE IS MY ORDER?
Once your order has shipped you will receive a confirmation email with a tracking number.
HOW DO I EDIT OR CANCEL MY ORDER?
Once an order has been placed, we are unable to make any changes.
HOW DO I EDIT MY SHIPPING ADDRESS?
Once an order has been placed, we are unable to make any changes. Please feel free to contact the courier if you wish to make any changes to your delivery address.
WHAT IF MY ORDER IS INCORRECT OR DAMAGED?
We will gladly look into this for you and make it right. In order to proceed, please contact our customer service team.
WHY DIDN'T I RECEIVE MY FULL REFUND?
You will be refunded the original price paid for the item, minus any shipping fees.
Original shipping costs are not refunded.
HOW DOES AFTERPAY WORK?
We're delighted to announce our collaboration with Afterpay, offering new payment options at checkout. Experience a secure and straightforward method to access the styles you desire, precisely when you need them.
WHAT IS THE RETURNS POLICY?
We accept orders for return or exchange within 60 days from the date of purchase. Your items must meet the following criteria:
- Items cannot be worn and must be in new and unused condition.
- Items must not be washed.
- Items must be odorless.
- Items must have all original tags attached and intact.
- "Items must not be worn" policy applies to underwear and all active and training shorts due to their interior liners.
- Items marked as “Final Sale”, purchased from 3rd Party vendors, and/or Alternative Retail Warehouse Sales are not eligible for return or exchange.
- Each order can only be exchanged up to 3 times. After that, it becomes final sale. No exceptions.
HOW DO I RETURN OR EXCHANGE?
You can contact our team to assist you.
WHY DIDN'T I RECEIVE MY FULL REFUND?
You will be refunded the original price paid for the item, minus a return label fee.
Return shipping label fees are waived for exchanges or store credit returns.
Original shipping fees, return shipping fees, as well as any Duty and taxes incurred, are non-refundable.
For purchases made with a gift card, the refund will be issued back to the original gift card.
Where is my order?
Once your order ships, we'll email you a tracking link.
Contact Us
Please contact our support team with any questions or concerns you may have. We're here to help!
*Please note, due to our high order volume, responses from our customer support team may take up to 1-2 business days. Try our live chat to receive a response within minutes during business hours! Once your order is placed, order processing may take 1 - 2 business days to ship. Expedited shipping orders placed before 11am PST (M-F) are shipped the same business day.
Orders placed after 11am Friday ship on Monday. Once your items have shipped, you will receive an order confirmation with your shipping details.
Please also view helpful resource pages here: